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RoadTrucker Return/Refund Policy

Save your box, as any Returned item MUST be in the original box and EVERYTHING MUST be Included, or your Return will be Rejected by some Manufacturers

Note: The term Restocking Fee, as used by RoadTrucker® and others includes several Cost associated with a Return. i.e. Credit Card fees, vendor handling & restocking fees charged to RoadTrucker®, etc. Returned items are generally NOT restocked or resold as new.

All Request for an RA (Return Authorization, Must be documented via Email. Please Include a brief description of the reason for the return. You are welcome to call to check if we received it, if you do not get a reply by the following day. We normally reply within the hour or by the end of the day. Please do not call our presales line for a return. We have a support team that needs to pull your records and FAX for the RA. Please have respect for our Return Process. All Issues must be documented in writing via email. We send every customer an email asking them to "SAVE" it, so they can easily reply back to us with any issue they may have. We are an online business and work hard to provide services that many other stores do not. If your computer is down, ask a friend to send us an email, or stop at an internet store or library or any of the free wireless hotspots. It is really not that hard. You can also send us snail mail, if you absolutely insist on not using email.

5/ 5

"Frank, It is on its way back got dropped off Monday 4/20/15. They advised you should receive it about Thur or Fri the new unit is WORKING great now have it on the road with me thanks so much for you and your employees in resolving this problem. And hope to do business with you in the future.... A satisfied customer."


Lincoln, IL