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Customer Feedback 3

Letters to RoadTrucker® Editor...


Hi.  I'm Tina, RoadTrucker's Product Manager and I would love to hear from you.  The good & the bad. Well ok.. maybe I won't love the bad as much, but how else can we continue to improve RoadTrucker® and provide good customer service?


So write me or my brother Frank a letter or send me an email. hugs Tina Oh! And don't forget to check out our new Product Feedback Page. More nice comments from customers

Frank, I really appreciate the excellent customer service. The tracking number for this return is :1Z X68 59Y xxxxxx. I just dropped it off at my company mail room so you should see it in the system sometime today. I think I will go ahead and order another blanket without the power supply. I did order one from your site and it appears to work properly. That way we can just use our own battery and adaptor to power both of them while we camp. thanks again

Lynnette Vining
Monroe, Louisiana

Your welcome Lynette,
We credited your card and removed that item from the site.

(Editor's Note: We found the 12-Volt Blanket and Power Supply did not live up to it's advertising of 20 to 40 hours, so we took it off the website as we do with anything else that does not show promise).

Frank

Dear Road Trucker,
WOW - this is EXACTLY what I was looking for. I am not a trucker but, I was trying to find 12volt products. I had a little 12volt coffeemaker that I just flat-out wore out - and wanted to get another one. I like to go camping and have a little Honda Element that is just perfect for it - but, trying to find 12volt products is next to impossible. I plan on ordering from you in the not-too-distant future. If you've got a mailing list - PUT ME ON IT!! I want to get a coffeemaker, a cooler and maybe even that little heater you have. Have a GREAT day folks and I'm so glad I found you!

T. Alexander
Prescott Valley, Arizona

Hello Teresa,
Make sure you check out the Koolatron Coolers. We are a RoadPro rep, but I have to tell you, the Koolatron put the Cool in Coolers.

Frank

Frank,
I want to thank you for your quick response to my problem. I am impressed with your customer service and will speak highly of RoadTrucker.com. I am sure I will be ordering from you again. Thank you

Michael Green
Kingsley, Michigan

Hi Michael,
Thank you for your kind comments. Again, it's always nice to be appreciated.

Frank

Trust Worthy Company
I ordered a grill and a frying pan. I only received the grill at first, so I figured that I must have gotten ripped off again. After contacting RoadTrucker They Immediately shipped the Frying pan......You can trust this company....I will.....thanks

Chris Childers
Columbus, OH

Hi Chris,
No.. We don't rip anyone off. We do have a customer or 2 that remain unsatisfied, but we would like to think their expectations are unrealistic to say the least. We do care about our customers and make every effort to correct any problems. We thank you for the email giving us a chance to correct this problem and as you already know, we responded immediately. Thanks.

Frank

Hi Tina. I just wanted to let you how pleased I am with my TV/VCR I bought from your store. I am glad I was out bid on a couple of used ones on E-Bay because I got this new one for about $50.00 more than the used ones were selling for!!!! A friend told me about your Web Site I ordered it on a Sat and got it on Wed!!!! Hope you guys a great success because you are GOOD PEOPLE!!!!!!!!

Eddie Orr
Porterville, CA

Hi Eddie,
Always nice to be appreciated. Thanks..

Frank (Tina's brother)

Frank, The cooler arrived this morning. Thank you for your rapid response to my questions and concerns. It is not often that you find a company that shows your kind of service. feel free to use me if you need customer references. Again, thank you for your assistance. Remember, when driving wheels down at all times!!!

Jim Riley
Spanaway, WA

Hi Jim,
Thank you for your kind comments. We try to give our customers what we would like when dealing with the internet. After all, it's our customers who make the BIG Difference at RoadTrucker.com

Frank

I had never heard of your products. But after getting involved with a trucker I have learned a lot of new things. I have order 3 items from you company for him. Believe me he is eating a lot healthier. No fast food. And the description of how his cab is smelling is something else. Thank you for your company.

Daphne
San Mateo, California

Hi Daphne,
RoadTrucker is well known throughout the Trucking industry and Koolatron builds the best Coolers anywhere. They started the 12-Volt Coolers about 25 years ago. We also handle American Chrome which we also feel makes the highest quality Chrome and Stainless Steel products on the market.  And we are always looking for high quality products needed by our Trucking and Traveling industry. Thank you too. It's people like you who have helped us grow our business to one we can be proud of.

Frank

Hello Frank, Thank You so much for your prompt response. Looks like it was shipped can't wait! My Father is OTR and this will be great Xmas gift.. Thanks again and I am so thrilled I came across the website. Will share with friends and family members.

Misty Delich
Wakefield, MI

Hi Misty,
Your welcome Misty. It's our customer's willingness to share their experience at RoadTrucker that has made RoadTrucker a leader. We very much appreciate our customers like you who recognize our commitment to excellence. Thanks

Frank

Frank, Thank you again for all your help. Your prompt
response to my return request was incredibly fast.
Your attention to detail and willingness to help your
customers is top notch as far as I'm concerned. I
would certainly buy from your company again. Keep up
the good work!

Michael Delena
Wall, NJ

Hi Mike,
Thank you. Enjoy that Free Cooler from Koolatron.

Editor Note: Mike received 2 coolers & called to let us know. Koolatron said let him keep it. Just goes to show, honesty still pays. Thanks for setting a good example for others to follow Mike.

Frank

I found a broken link at the bottom of (http://www.RoadTrucker.com/12-volt-kitchen-1.htm) that should have lead me to a Koolatron freezer. Instead, it lead me to a parent directory index something or other. Later, I followed a link to Bargains and discovered that you give gifts for any errors we find. Goody goody, a goodie for me? Well, it will be for my husband, but it will be appreciated just the same. LOL

CalGal3
Washington

Hi CalGal3,
Well aren't you the best? Very good catch. Thank you. Send me your name & address & I will send you a little token of appreciation and put your email on the website... :o)

Frank

Thank goodness for your website, I have been pulling my hair out for any good ideas for my husband for his birthday when I stumbled across your website and was amazed at the products that are available! I have been searching for a 12-Volt microwave, and have been told that they are almost impossible to find, so I ordered one on the spot. I can't wait to get it and am thrilled to see my husbands face when he gets it! ( Cold sandwiches are getting really old!) I am only a little disappointed in the fact that I was in a bit of a hurry when I ordered(husband at home) and didn't see the ways to get the free gloves or 3 way 12-Volt converter until I later took time to revisit your site to scoop out any additional ideas for gifts. Would love to receive them!!, But understand the policy of having to put them on your order at the time it is placed.

Traci Vander Haar
Edgerton, Minnesota

Hi Traci,
Hang on to that hair you pull out. There's a few of us who can use a little extra. :o)  I remember your order, but I sent it to the warehouse already. Just remind me on your next order and I'll toss em in for you.

Frank

Oh! thank you! You're too good. Hugs-hugs-hugs! I have to tell you I didn't discover your web site until 2 days ago, after I had ordered a Koolatron Krusader cooler. I did a Google search to learn more about 12V coolers, and the "Technical Information on 12-Volt Coolers" on your web site was the best! Then I started looking at your products, and found more good stuff! Also, if I hadn't already bought a cooler on eBay I would've bought it from you.

Follow-up from Marcy: Oh wow! I've placed many on-line orders in the past 2 or 3 years, but NONE has ever arrived as quickly as yours. And I swear, that box was SMILING - or was it just my happy refection? Anyway, your company is THE BEST! Great products, fabulous people, exceptional service. THANK YOU!

Marcy Neilson
Rupert, ID

Hi Marcy,
Your just too sweet. As we said, a deal is a deal. We don't have any problem with people buying from others. We don't have a competitor mentality.  We have a Shopping Mall one. :o) Note: Marcy ordered 5 items and 1 of them was from Koolatron so we paid for 2 shipments even though Marcy was gracious enough to offer to pay for 1 of them. I Love this business. I am always meeting and talking to high quality people.

Frank

Frank, Thank you so much for assistance in getting us a replacement cooler by our deadline. The new cooler arrived today. I returned the damaged one to Koolatron; Fed Ex tracking number 849754127939. Again, thank you so much for all of your help. Sincerely

Pamela Sischo

Hi Pam,
I'm glad to help. Note: Pam's Cooler was damaged during shipping.

Frank

Frank. thanks for your help.. the lighted mud flap holder showed up on Monday, and ,and it was the right side, that is to say i have one for each side now. lol... thanks. next time i need something RoadTrucker gets my business...

Tom Gilman

Hi Tom,
Great.. Don't forget to send me a pic of your handiwork.. :o).

Frank

Thank you very much for the spec sheet.

The dimensions look good - has audio out - everything I was looking for. I went ahead and placed an order. Please let me know if you think the shipping may be longer than expected. (i realize it's on backorder) I also passed your site on to many folks we go camping with in our travel trailer - they were shocked I found this television and will be visiting your site soon! When i'm in my Camper listening to MP3's and somebody asks where I got that fancy TV, they will know I got it from RoadTrucker.com. Thanks a bunch!!

Ken K.
Hampstead, MD

Hello Ken,
Yes I sure will keep you informed of the TV delivery status. And thanks for the nice comments and especially for the reference. Our customers really are our friends and we do try to go the extra mile to help when we can. Thanks again and good luck with your education. I know you will do well. (Note: Ken is talking about the spec sheet for the GPX TV/DVD/MP3 Player)

Frank

Hi Frank, I just wanted to again thank you for the top notch service you have given me. I have received the replacement refrigerator and will put it in my kid's truck when he gets home this weekend. Have a good weekend.

Roger Pieper
Oostburg, Wisconsin

Hello Roger,
Unfortunately things don't always go right and that's a part of living. I am happy we were able to make the replacement even thought the 90 day warranty expired.  RoadPro always goes that little extra, don't they?

Frank

Dear Tina and Frank, I wanted to take a moment and let you both know that Christmas morning was fabulous. My husband, Kevin, was so surprised by all the wonderful quality items he received. He is so pleased to have hot coffee, warm electric blanket and all the other useful items to make his road journey's more comfortable. You have a great website, user-friendly and chock full of great items for anyone, but especially our hard working truckers. Hats off to Road Trucker and I wish you continued success. Happy New Year.

Kevin and Patty Hofmann
Cedar Knolls, New Jersey

Hello Kevin and Patty,
I am in Asia now, but when I return in March, I will add your letter to out customer feedback pages. Thanks for all your kind words.

p.s. Ok, April, but it's done now.. :o)

Frank

Dear Road Trucker,
First, I would like start with a "BIG THANKYOU". Believe it or not
going into the year of 2005, this was the very first time I had ever made a purchase online. I was very weary to do so but, after calling and talking to "Frank" he had explained to me exactly what I needed to do and what to look for so that I new this was a safe web-sight. So, after doing as instructed I
placed my order, and hoped for the best. (Just to make sure I did it right ,I called Frank AGAIN and he reassured me that all was ok). Sure enough today I got my package (SOONER THAN EXPECTED) and I can't wait until my husband opens it
on Christmas Day. He wont believe that I was able to find my way around the internet to get him such a great gift.  Thank you again for making this transaction easy for me, I'm sure once my husband finds out about this web-site he will be looking for more great products, THANKYOU, THANKYOU, THANKYOU!

Christina H.
Havertown, Pennsylvania

Hello Christina,
It is always a pleasure to be appreciated. That's why we appreciate all our customers. It was a pleasure to help you.

Editor Note: Christina is referring to making sure you are on a secure server before giving any personal information (especially Credit card information). Always check that the address starts with HTTPS: and that the browser displays a small closed lock at the bottom. Christina also found an error in 1 of our product descriptions. See Feedback Mistakes page.

Frank

Dear Frank:
Thank you so very much for both your phone calls to me. You really put my mind at ease. I appreciate you waiving the shipping fee and look forward to seeing my husband's face on Christmas morning as he unwraps all his new truck "goodies." Thank you again. You website is awesome!! I will pass it on to my husband wherein when he has some downtime he can peruse and choose some goodies on his own. . . .
Regards,

  (Name withheld until after Xmas. We wouldn't want to ruin a great surprise for someone, somewhere.. :o)

Patty

Hello Patty,
You are welcome and thank you for your kind comments. My sister and I wanted to have a website that our Trucker families could come to and feel comfortable and shop in confidence. It took a lot for work, but letters like yours really make it all worth it. Your husband will be tickled pink, He is fortunate to have such a thoughtful and caring wife. And we are fortunate to have you as a customer and friend.

(Editor note: Patty entered the wrong email and did not get a receipt for a large order, which understandably started to cause a little stress. We called her back on both the number she left with the order and the number she called to express her concern)

Frank

I was just recently married to a "trucker" who has been single all his life. Living on a shoestring, he had nothing more than the essentials for life on the road. Not sure what to buy a man who spends 90% of this life away from home, I searched on Google for Trucker products hoping to find an appropriate Christmas gift for him. I not only found a gift, I found products that he can use daily that I don't even think he knows exist. I'm so excited I had to call and taunt him about what I ordered him for Christmas. I was also worried about how he survives out there living on truck stop food. I've tried to pack him stuff from home, but if he doesn't eat it by the next day, it goes bad. That leaves him to go several weeks of nothing home cooked. 12 products later, I think that for the first time since we got married, I won't be calling him every day asking him what he's eaten and I'll feel better knowing he has some comforts of home. I'm planning on visiting your site for a new "goodie" for him each holiday! As I new "trucker's wife" I have to thank you so much for having these products available at such good prices.

Nancy Niles
Redding, CA

Hello Nancy,
Thank you so much for your letter and kind thoughts. We have been working to build a website that our Truckers and Traveling friends can come too and order with confidence. We also try to have some free things to help out. Make sure you sign up for our Free email reminder service and check the Trucker's News feeds which are continuously updated with News about our Truckers and the Trucking industry. We will also be adding a Trucker's forum so our Highway Heroes can share Tricks-of-the-Trade for saving time and money. We appreciate you and your business here at RoadTrucker. 

Editor Note: Nancy ordered 12 items from RoadTrucker.  Sorry Marla, I have a new Sweetheart. But hey!! You know how fickle us guys can be. :o)

Frank

Hi Frank;
     It was good talking with you today. I would like to thank you again for a great website. Having information available to truckers (and we retired folks!) at one website is great! You've got great products, and I'm looking forward to more 12-Volt appliances I can use in my truck and travel trailer. With all of the traveling I still do, information from truckers on road conditions, and any helpful hints are greatly appreciated. I did most of my truck driving in military convoys, and the helpfulness and courtesy shown by all of the big rig drivers really helped. A special thanks goes out to them!

Larry Fleming
Redding, CA

Hello Larry,
It's always nice to hear your work is noticed and appreciated. We do have plans to add new products, but I wanted to get RoadTrucker's Bulletin board and chat online first so that Trucker's (and Travelers) can share some experiences and ways to save money.  With high fuel prices making it more difficult for our Truckers, I am sure they will appreciate your kind remarks. You are appreciated.

Frank

Hi Tina,
I bought a 12-Volt personal coffee pot from you and wanted to let you know that I am enjoying it very much. I also wanted to tell you I was very pleased with your site and how easy it was to navigate through it. Your customer service was very pleasant and helpful and I received my coffee pot in very quick time and I will certainly be placing future orders with you.

Marlene Dumouchelle
Middletown,Ohio
E-Mail - springem 'at' ameritech '.' net

Dear Marlene,

    Thank you for you kind comments.  My brother Frank (and CEO/President) had "Easy Navigation" as one of his main focuses when designing the web pages for me.  Hugs

Tina

Dear RoadTrucker,

I am writing to express how pleased I was with finding your company on the internet.  So many companies out there try to cheat you but your didn't.  I purchased a 12 v mini cooler/warmer for my husband for Christmas.  I was always worried about how much time he was on the road with out some home cooking.  It was exactly what I wanted and it works GREAT!!!. I feel as though for the peace of mind I now get that the price was just right.  The customer service was also great with your company and the help they gave me with finding the right product was EXCELLENT. I assure you that i will be returning soon to purchase more great products and the best of luck with your company.. ,

A dedicated customer

Tina B.

Dear Tina, Thank you.  Both my my brother & my husband have purchased the 12-Volt cooler/warmer and they are both very happy also.   Hugs

Tina

Hello Tina Rowland
I just wanted to thank you again for another order - and to reply back I used "MSN" to find your site. I can not think of anything to change - my son even visits it - we are happy with the site and service and will return back again. Thank you again!

Marie

Dear Marie,

Thanks to you & your son, our web site is a success.  It's customers like you, who keep coming back, who help make a business grow.  We will continue to provide good customer service while we add more & more products to make truckers & travelers lives a little easier.   Hugs

Tina

Tina,
You can remove me from your newsletter...
Don't reach for the brown paper bag yet in case you are hyperventilating....  HOLD ON , Let me explain.  I purchased a GC from your company for my brother in law, so I am not a trucker, and don't follow this profession that closely.  However, I did forward your information to my sister (just in case) because I'm sure they would appreciate the information.  I know any information that you have on finding loads would be helpful. My sister spends a lot of time working on this for Steve (her husband) Lastly, Irmi (my sister) told me that when they placed the order with the GC ~ with shipping & tax the total was little above the amount of the GC and
your company accepted the gift certificate as paid in full, that was very kind of you!  Thank you for your service to the truckers and your great customer service.  You are appreciated!

Heidi Fleming

Dear Heidi,

You are so kind.  Thank You.  I have removed your name as promised.  And by the way, we do not supply info on loads directly, but we did go out and find a couple of good web sites that do.  We have provided the links for our friends and customers under our "Links for Truckers" page.  I was happy to make things a little easier on your sister.  To be honest, we chose not to focus on profit, but instead decided to put our focus on building our business.  We were not sure how to handle our Gift Certificates but felt they were needed for people like you who have that special trucker friend or family member, but would not be sure what to buy them.  It is one of our biggest sellers.   Hugs

Tina