KNOXVILLE, Tenn. — Last week, Pilot Flying J provided its customers and team members with an update regarding the federal investigation and class action settlement.
The company had paid back approximately 95% of its customers, and any potential discrepancy found by their internal auditors plus 6% interest, as of Dec. 31, 2013. That included payments required as a result of a class action settlement approved by a federal judge in Arkansas late last year.
“Our internal auditors continue to work hard to evaluate and re-evaluate our customer accounts,” the company said in a news release. They said its customers now have the option to have a third-party independent auditor review their records, at no cost to the customer.
Pilot Flying J continues to work with its external Compliance Advisory Committee, the news release said.
“The committee has met with many of our managers and employees, and continues to review our company policies, procedures and processes. We hope to have recommendations from the Compliance Advisory by the end of the first quarter with full implementations by the middle of 2014,” the release said, adding that Pilot Flying J would continue to cooperate with the independent special investigator.