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 Letters to RoadTrucker Editor...
 

 

Welcome to our new section for Product Feedback.  Here is where we print the email and letters from customers about our products. You are welcome to write about the good and the bad.  Tell us how you used the product, especially if you found a new and creative application for it.  How was that installation?  How could it be made better?  You tell us and hopefully other customers can use the information. don't be shy. Write us a letter or send me an email. hugs Tina

 

 
 

This TV is absolutely awesome! For one thing, I purchased this for my Coleman tent camper and I use an amplified antenna modified to my camper. Anyway, I will say the power consumption was a big concern because I "dry camp" meaning no shore power is available. So my concern about battery power was huge. Guess what, the first thing I did was put my Fluke meter on this thing and found that it consumes only (and I mean only) 1.2 amps of power in TV mode. That's a RV light bulb folks. That's not much all things considered. I think this is one, fantastic, great TV!!! In digital mode TV, this picture is the best picture of any TV I presently own. This might be the best $299 I spent on the tent camper. The shipment came in really fast too (I live in Buffalo NY).

Roger Karlinski
Depew, NY.

 

Hi Roger,
What can I say? I have to agree with you. It is a very impressive "big" little TV. Enjoy. Your feedback is appreciated. By the way, did my write-up help, or did you find it useful? Frank
 

 

I rec'd my VuQube and it works as advertised. What a neat unit. Thanks for the super service.

Carl Jeffries

Hagerman, Idaho
 

 

Hi Carl,
Can't remember if I replied back, but just in case. Thanks for the
feedback. No complaints so far with them. Frank
 

 

Greetings: Just recieved my portable VuQube today. Hooked it up to my motorhome and in less than 5 minutes had a picture. We have spent up to 2 hours trying to find the satellite signal with our old portable satellite dish. This product is just awsome. RoadTrucker had it shiped and I had it in 3 days. You guys are the greatest, keep up the good work.

David Dodson
Lago Vista, TX
 

 

Hi David,
That you for the great feedback. I had no idea that it could take up to 2 hours to get a signal, but I can see that if your not aware of the elevation factor which the Vu Qube makes very clear, and the conditions are not the best, it could be very difficult. We are also very pleased with the company, as they are responsive to their customers, back up their product and they also are made in the "US of A" which seems to be getting rare these days. Frank

 

Frank: The Vu Qube V10 that I ordered form you arrived today and in a few minutes time I had it hooked up and it found the Direct TV satellite in about two minutes with just as strong a signal as my home roof mounted dish and motorhome mounted dish are able to acquire. Easy to operate and the range of the transmitter signal to the VuQube for operation seems to be about 45 feet maximum outdoors. It will do just what I want as a secondary dish to carry with me in my motorhome and set up quickly when we no longer can get a view of the satellite because of overhead trees. Thanks for the quick response to my order and truthful info about the dish. You are to be commended when there are a few not-so-honest dealers on the net. Best regards,

Norman Biggs
Livingston, TX

 

Hi Norman,
Thank you for the feedback and the kind words. I especially appreciate you checking the distance. I added it to the website, as that information can be valuable to others. I bought a video camera and we are going to actually walk through the Satellite setup. I hope we can get a fairly decent video. Thanks again. Frank

 

Hi Frank,
Sorry I didn't get this photo to you sooner-- I didn't have time to do it before leaving for the weekend. Here is the paper label pasted to the inside of my Koolatron Companion 26 with "Made In China" clearly written on it. By the way, I used the cooler on my trip and it worked perfectly. I am very pleased with the product. Thanks! Best regards,

Laurie Sasaki
El Cerrito, CA

 

Hi Laurie,
You were right and we have already changed our website to reflect the 90 day warranty. Naturally we will back your Cooler for 1 year as advertised at the time of your purchase. Frank

 

Just received my road trucker heater-works great-thanks-jay

Jay Robertson
Dexter, MO

 

Thanks Jay,
Always nice to get product feedback to share with other customers. Frank

 

Hi Frank,
I am giving up on Koolatron. Please refund me the money by credit back my credit card. Let me know when to expect the refund. Your company and business is one of the best in the industry. I hope to do business with you again in the near future. Best,


Steve La
Aliso Viejo, CA

 

Hi Steve,
You card has been credited. Frank (Editors Note: Steve bought the new Cooler form Koolatron with the battery backup.  It was bad. The replacement was also bad, It's the reason we do not recommend Koolatron's new Cooler.)

 

Frank,
I received the TV yesterday. The foam packing was broken but I checked it out and it works fine. FYI: It is advertised as 13" and the box is marked 13". However, the instructions say 14". I measured the screen diagonally and it is 14".

Thanks for the excellent service.

George Thomas
Albuquerque, NM

 

Hi George,
We have found that they tend to tie the straps tightly on the pallet and the TVS that are on the corner by the straps tend to get the foam damaged, but so far, the TVs have been in fine shape. I really appreciate the feedback. I bought one myself, but I haven't had the time to check it out. That's a great bonus though, isn't it. We have caught up on our backorders of these and so far, not one complaint, so our expectations are high. Thanks for the great feedback. Frank

 

Thank you for the great service and product you send me. I gave the 12-Volt heating blanket to my wife as a gift. We are complete opposites. She likes to be toasty, and I like a fresh cool breeze. This blanket has make us enjoy driving around in the vehicle together a lot nicer. She plugs in the blanket and in just minutes gets the biggest smile on her face. It brings me joy to see her so warm and comfortable. If we know we will be back in the vehicle with in a couple hours, she will leave it plugged in and dives under it when we get back. Thank you, Thank you, Thank you!!!  The only draw back to this model is there is no control. It is either plugged in, or unplugged. It would be nicer to have a on/off switch. And besides, if we couldn't complain about something, would we truely enjoy everything else. Thanks again

Keith Welch
Ogden, Utah

 

Hi Keith,
I love the Koolatron products. If you think their blankets are good, try one of their 12-Volt Coolers.  Thanks for your kind comments. Frank

 

Frank, I got my replacement seat and it is working great. Thanx for your help. I hope you sell a few million of those as I think it is as close to a miracle as I have seen in a while.


Tom Zobus
Jacksonville, IL

 

Hi Tom,
Yaa. I agree. I have not had any back pains since I started using mine. It was way more than I expected. Enjoy.. Frank.

 

Frank, We haul refrigerated freight. Recently (the past year), there has been a number of loaded trucks/trailers stolenThis can be devastating to a small trucking company. One loss like this one can leave you without insurance and a business. The last attempt was blocked by the Tab 10 air brake lock. The shipper is now requiring the Tab 10 before freight is moved from their warehouse. If we had only known such an inexpensive device could have saved us so much stress...

Vanessa Hairston, DVC Trucking, Inc
Axton, VA

 

Hi Vanessa,
I am so glad that the War-Lok lock has already proven itself to you. When I first started handling them, I thought they were a bit expensive, but when you consider what the devil they are protecting, your absolutely right, they are dirt cheap. I love these locks because they are high quality and they work. And speaking of Insurance, the Tab 10 also comes with a Free 10K insurance policy which isn't hard to take. Small Trucking businesses need all the help they can get, especially with the high fuel prices. Thanks for the great feedback. I hope your business prospers and your Trucks stay safe. Frank

 

I have just returned from a 10 day cruise and the Koolatron cooler worked wonderfully! In an 80 degree f. environment it stayed below 40f at all times, and even froze a few things until I learned to allow for better air circulation around the fan. I would recommend this cooler and your website to anyone looking for a thermoelectric cooler.

Janet Robinson
Groveland, IL

 

Hi Janet,
I agree, as another customer told me.  These Coolers Rock. I could not have said it better myself. Thanks for the nice comment about our website. I put a lot of work into it. Frank

 

Frank, the guys "Love" them. Great job and Great service, thanks for all of your help.

Calvin McMiller
Training/Safety Manager

 

Editor Note: Calvin is referring to the 1/2 dozen War-Lok Glad Hand Locks he purchased for Michelin Aircraft Tire.
 

 

Hi Frank
Just wanted to drop you a little commentary on the Air Hawk Pro 22x22 seat cushion device. One of the major nuisances I have encountered over the last couple of years of driving a Freightliner Centruy is the fact that, when I stop, I can hardly move my legs to get out of the truck, much less walk. With the Airhawk Pro, that is no longer a problem, even after driving 5 hours continuously or more. Also, it has enhanced my ability to safely get out of the truck, since my legs aren't numb and don't feel like they're ready to buckle out from under me. I had a little trouble geting it set right, at first, but that was my own fault, since I had accidentally left the instruction book at home. It wasn't hard to figure out though, and when I checked the instructions, after returning home at the end of the week, it turned out I had set it up correctly anyway. I found the directions to be correct and easy to follow, and it was a breeze getting the seat installed on my truck's built in seat. To be fair, there is only one drawback I have had with the Air Hawk, it doesn't breathe well in hot weather and makes my legs sweat, but I got around that by putting a bath towel over it to wick away any excess moisture. All in all a very wise purchase, and a great fathers day gift surprise, from my honey. Hope all your other Airhawk customers are as well pleased. Thanks for a big help,

Jim Seiber,
Millerton, PA

 

Hi Jim,
I have the seat myself, so I understand completely.  Frank

 

Dear Roadtrucker,
I have been a trucker for 16 years and have suffered from chronic neck and back pain. I purchased the comfort seat about 6 months ago. I just can't believe what a difference it has made. I have greatly reduced the pain and muscle spasms in my back. My ride is so much smoother and comfortable thanks to this comfort seat. I just wanted you to know that I appreciate your dedication to driver comfort and safety. Thanks again!

Todd (Trans International)
 

 

Hi Todd,
Thanks for the great feedback. I'm sure other customers will benefit from it.  Thanks Frank

 

Koolatron arrived today w/ 120/12 converter. Size is perfect and the build quality is quite good (I assume the small opening with exposed wires in the bay adjacent to cord bay on the lid is not a problem (wiring appears tidy). There does, however, appears to be a problem: when I plug the unit into the converter or into my car's cigarette lighter, the air blown into the cooler is hot and the air exhausted from the top of the lid is cooler. Is it possible the polarity is wrong?

David
Cincinnati, Oh

 

Hi David,
You got it David. Most of the Koolatron Coolers act as warmers when you reverse the plug. I think only 2 are Coolers only. Frank

 

annual vehicle inspection forms
we ordered a case of these forms and am totally not satisfied with them. they are all individuall wrapped and folded. they are a pain to get opened as they are stapled. they are wrinlkled and the carbon is not in the correct place to write on. i would appreciate any help in this matter as they are not in the least user friendly. thank you,

Joleen Kram
Olustee, OK

 

Note: The forms are individually wrapped because they include the Inspection sticker. We have not found them hard to open, but do understand that opening each one might be aggravating to some. We apologize for any inconvenience.  Frank

 

Hi
Just wanted to let you know the TV (GPX) arrived safely! Work's GREAT! Has a very good picture and good sound. It will take awhile to figure out all the botton's. Oh well ! Thank's for a very smooth and fast transaction. We will enjoy the TV. THANK'S!

Kerry Kreger
Markleton, PA

 

Hi Kerry,
It's great to hear feedback on our products, especially the new ones. Thanks for taking the time. I plan on starting a product feedback page and will put your email there first, so keep an eye out for it. Frank

 

 
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