Order Koolatron P85 12VDC Cooler late Saturday evening July 21 along with Battery Power Saver and 120 V AC/DC converter and asked for FedEx Ground Shipping. Found your company on a Google Search. Pleasantly susprised today when it arrived on July 26 and everything was there. I plugged it in to the 120 V AC/DC converter and it went from 77 degrees F to 38.5 degress
in 4 hours. My wife said load that beast into her SUV, plugged it in to the 12v DC and the way she went to the Meat Locker. No more loading ice into a cooler before she goes shopping and losing 25 % of cooler space. GREAT service, speedy handling of order, and a GREAT PRICE. Looking forward to using Road Trucker for other items.

David and Diane Bowling
Decatur, IL

Hi David & Diane,
We always appreciate hearing from our customers, especially when we do the job right. We process orders every day, answer the telephone and every email in an effort to sustain the quality service that we feel our customers deserve. We can't always get it right, but a high percentage of the time we do. Thank you for your thoughtful words and for taking the time to let us know. We love those Koolatron Cooler as they certainly cool better than anything else we have found.

Frank & Marissa.

Hello Frank, Thanks very much for taking care of this so quickly...I've always believed that customer service is 90% of a sale and you certainly given that thought new meaning...I look forward to doing more business with Road Trucker in the future. Thanks Again, Regards,

Jim Healy
Chepachet, RI

Thanks Jim. Naturally it is always nice to be appreciated.

Frank

I received the power supply today Thursday, in time for our bike trip out West. I am very happy with the cooler. Thanks for your prompt response. I will refer you to my friends. Have a good day.

David Becker

Slinger, WI

Thanks Dave,

We do pay a lot of attention to our business.

Frank

Frank, Thanks again for all of your help on the phone. You guys have the best web site, and I am sure I'll be back another time. Do you happen to have a tracking number for this order.

Hi again, Never mind, I just realized I can get it from your awesome web site. (As a suggestion you should stick that "track your order" link into the order confirmation email, or just mention that customers can track orders through the web site.) Thanks Again!

Brian Yates
Philadelphia, PA

Thanks Brian,
We have added it. We took it off because so many people were immediately looking for the tracking info and calling us instead of having a little patience and giving the item a chance to get to the shipper's hub. But we will try it again with a note requesting to wait a day or two.
Frank

I googled to you, looking for a 12-Volt tv. Just to let you know, the several wrong words used in the context of product description, led me to question how professional your operation might be, and caused me to move on. It does seem as if you are trying .. my friendly suggestion would be to edit your online presense more carefully. Regards,

Grant (no last name given)
Salinas, CA

Hi Grant,
Unfortunately feed back like yours has no real value. If you feel something is spelled wrong, let us know which word and on what page you are referring too. I really doubt if we have that much spelled wrong, except in cases where we are writing for the search engines. i.e. log books, logbooks. We change the website almost everyday, so many errors are going to happen. We offer a little gift for those who point them out, as a way of trying to limit them to an acceptable level. As far as your shopping habits go, you have the right to shop wherever you like and for whatever reason you have for shopping there and we would support you 100%. Frank

(Editors Note: There was more conversation, but you get the basic idea. Grant was not happy that we felt his feedback has no value. He did not seem to grasp the idea that good feedback gives specifics that can be corrected. It is also hard to appreciate someone who belittles our written professionalism, while misspelling the word "presence".)

Hello Road Trucker, I saw your "ditty" regarding American Express. I agree 200%. I like seeing companies that will stand up to absurd charges. Have a great weekend,

Karen Acome
Schoharie, NY

Hi Karen,
Personally I think the whole industry needs to be changed. About 17% of the charges have anything to do with the transfer of money. The rest is a pass on of promotional stuff and profit grabbing. The credit card industry is a double edge sword. On the one hand they are absolutely necessary and on the other they are a curse to the business word as well as the consumer. They charge us double the agreed price, but we are not allowed to charge the consumer directly so that they know where the extra charge is coming from. Every other business can itemize their charges, except if you accept credit cards. Then you must hide the credit card industry's excessive charges in your product price. I would love to charge an extra 2% for all cards that are considered by the industry to be "non-qualified", but the credit card industry does not give you that information. You only get the bill. And if you could find out, you would still not be allowed to charge the extra 2% to those who are usings those cards. Frank

This is just a quick note to say that I really appreciated what you wrote at the end of your FAQ on the problems you're experiencing with the credit card industry. Very interesting! --

Geoff
Seattle, Washington

Hi Geoff,
I see more than one person understands the problem. Thanks for writing. Frank

I read through your comments in the FAQ section about the credit card industry. Thank you very much. I wish you could get this message out to all consumers. I for one am tired of the fat cats who sit back and swindle their way to corporate riches. The "executives" who come up with these and other scams are a serious drain on the working people of this country. They rip off both sides of the transaction. Thanks again and best of luck (skill) in your business - I like your website. Sincerely,

Mike Delgadillo
Siloam Springs, Arkansas

Hi Mike,
Thanks for the comments. I agree, in my opinion, too many so called businessmen are little more than thieves without the courage to use a gun. Thankfully, there are still a lot of good people out there, but they seem to be dominated by too many who use trickery and misdirection as standard operating procedures. Frank

Why thank you Frank! Glad to help :) I am sorry to hear about what you've been getting in form of 'mistake catching' that is really too bad :( Your site is very easy to navigate and very informative, I love all of the products! ;)
I do a lot of traveling with between Portland OR and Seattle WA and the trip can take anywhere from 3 - 6 hours depending on traffic, accidents, etcetera so I'm always looking for ways to improve not only my traveling but also my visits. Thank you for having such a wonderful site!
Keep up the good work! :)

Holly Woodruff
Beaverton, OR

Editors Note: Holly is referring to an overwhelming amount of people who got our name from a website banner about free gifts. Most were generalized about Grammar, Punctuation and Capitalizations. 3 items that we specifically said did not count. Many duplicates. We had to stop the free gift offer to slow it down. One of the big problems with the web, is too many websites with no unique content who try to piggyback off the work of others.  :o(

Hello Frank, My husband dropped off the old microwave at ups today. Thank you for making this process very easy. It has been a pleasure doing business with you.

Salpi Markarian
Watertown, MA

Editor's Note: Salpi's email was in response to the following:

Hi Salpi,
You should send back the old microwave right away, then make yourself a
cup of coffee with your new coffee maker and enjoy the holidays. Frank
Note: We sent here a replacement Microwave with an extra coffee maker and she asked us what she should do to get it back to us. (We love people with Integrity)

Hi Frank, No problem. My husband will get it on his next trip home. I am so impressed by your quick response to questions that I will be placing an order for your Road Pro 1 cup coffee maker and several other items as soon as it is back in stock. It's been a pleasure doing business with you. Merrry Christmas to you and your's.

Melanie Edwards
Englewood, FL

Hi Melanie,
Marissa and I wish you and your family a happy holiday and hope your New Year is your best yet. Frank & Marissa.  Editors Note: Melanie's note is in response to not getting her Cooler on time for Xmas. This is one of our failures which should have never happened. We are picking up Melanie's shipping on her next order to try and make it up.

Hi Frank, RoadTrucker & UPS are great! I received both of my orders yesterday & today. My husband is really going to like all of his gifts for his truck. Happy Holidays !!!!!!

Lorie Reifsteck
Geneva, New York

Hi Lori,
Thank you and happy Holidays to you too. Frank & Marissa

Dear Frank Oddo, You must be very proud of your website! You have the best prices and when I paid for 3 day freight it arrived in 2 in the middle of a blizzard! Your company deserves an A+. Thank you! Sincerely

Karen Squires
Santa Fe, New Mexico

Hi Karen
Thank you for your nice comments. I have put a lot of time on our website and have tried to keep it up to date as products no longer are available. We also have a little gift of appreciation for anyone finding an error which has helped us correct several dozen mistakes since we started. And during the holidays, we stay up as late as necessary to make sure all orders are in the warehouse queue for early the following morning. We appreciate customers like you who take the time to let us know when we are doing it right. Thank you Frank

Thank you so much for the quick delivery. I received the package on Friday and was totally surprised it came so quickly. Thank you for the "freebies" (truckers fleece blanket roll and brown gloves.) I will definitely order from your site again, and make sure that every trucker I know I will inform them of your website. Again, thanks! Merry Christmas!

Trish DeCresce
Lynchburg, Virginia

Hi Trish,
We really appreciate customers like you who take the time to let us know we are doing things right. We work hard at our business. We answer the phones anytime we are up, even if we are relaxing at home and watching a movie. We process orders every night and send them to the warehouse so they will be in the queue for shipment the following day. At this time of year, we process and send orders several times a day, to make sure they can get out as soon as possible. We update the website with Sold Out as soon as an item is no longer available. We really care at RoadTrucker and we want our customers to know that. Thanks for stopping at RoadTrucker. We appreciate you and your business. Frank

Frank, The replacement grill arrived today. I checked it out and it works great. I really appreciate your taking care of it so quickly. One of my friends has already ordered stuff for his boat from you and I expect more will do so. Keep up the good work.

John Beard
Clemson, South Carolina

Hi John,
Nice to hear the grill is working great. We count on product feedback from customers like you to keep the quality in our product mix. Thanks for the nice comments. We do try to provide the type of service we would like to receive and feedback like your tells us we are doing something right. Thanks. Frank

Hi. First, I'd like to tell you that it took me a long time to find a website as great as yours for products for my boyfriend (who of course is a trucker). The coffee pot we ordered was shipped quickly and he was so happy with it. But, it has now stopped working. I purchased it on 8/29/06, invoice number 00036115. This is the third coffee pot we have bought and it lasted the longest (which we couldn't be happier about). I was wondering if you had any suggestions on how to fix it or if there is any way that we could return it. If not, I'll understand. Again, you have a great site and I'm so happy to have found you! Hope to hear from you soon.

Jennifer Callinan
Myrtle Beach, SC

Hi Jennifer,
Thanks for the nice comments and yes, of course you can exchange it. Everything on our website has, at the very least, a 90 day warranty. Some go up to 2 years and the TV Mounts have a lifetime. Warranty. Note: Jennifer did not indicate what brand coffee maker the other 2 were. Hopefully they were not RoadPro. :o)

dear frank:your timely and responsive response is the best i have ever seen .thank you very much and i am looking forward to receiving the refrigeratot! bal

Ballard Cheatham
Watsonville, CA

Editors Note: Ballard paid for 3-day shipping, but Koolatron sent his Cooler Ground, so he did not get it for the birthday party. We refunded the difference between 3-day and ground and apologized for Koolatron.

Thanks Frank for working on this order for me. I received it on Thursday. Got here sooner then expected. (Editors note: Kathryn ordered a Koolatron and they tend to be slow. We told them to cancel the order if they could not get it out right away for Kathryn)

Kathryn Avery
Seabeck, WA

Hi Kathryn,
We always try to do what we can for our customers. And thankfully the overwhelming majority really appreciate that. The other few, I wouldn't wish on my competitors.. :o) Frank

Dear Road Trucker,
Thank you very much for thr great service. We will be doing more business in the future.

Dee Kilpatrick
Belton, Texas

Hi Dee,
Thank you. We always appreciate feedback, both good and bad, from our customers, but naturally, the good is so much better. We appreciate you and your business.

Frank,
I received the TV yesterday. The foam packing was broken but I checked it out and it works fine. FYI: It is advertised as 13" and the box is marked 13". However, the instructions say 14". I measured the screen diagonally and it is 14".

Thanks for the excellent service.

George Thomas
Albuquerque, NM

Hi George,
We have found that they tend to tie the straps tightly on the pallet and the TVs that are on the corner by the straps tend to get the foam damaged, but so far, the TVs have been in fine shape. I really appreciate the feedback. I bought one myself, but I haven't had the time to check it out. That's a great bonus though (14"), isn't it. We have caught up on our backorders of these and so far, not one complaint, so our expectations are high. Thanks for the great feedback. Frank
 

Frank,

"This order was for Fathers Day, I was ok with this delay back at the beginning of June, now it is getting ridiculous. I would hope that a business like yours would make a compensation for the run-a-round that I have gotten.
Dissatified customer. (Editors Note: Tim is talking about the Memorex TV. This is a part of a long email basically blaming us for not getting the new Memorex in, in time for his father's day gift. Part of his 2nd email follows)
 

Cancel this order. I will blame you because you did give out bad information. You said that this product was available and you did not come through. I do not care about customs or your shipping, I do care about customer satisfaction and you have not completed your end of the bargain as agreed. With that said CANCEL MY ORDER and Refund the money that you owe me!!! (Editor's note: His emails go on and on with this type of drool, but you get the jest. Notice the part about Getting some compensation? We sure are sorry his dad did not get a gift on time, but we made it clear the Memorex was a new TV/DVD and we had no real control on when they would come in.)

Tim Crowder
Show Low, AZ

Hi Tim,
Your father's day gift is your responsibility. You made a decision based on the information available at the time. That did not work out the way you expected. Don't blame everyone else. Chalk it up as part of life and move on. Our responsibility is to keep you informed and we have done that. In fact, so well, that not one other customer missed the message. They were all respectful and understanding that we cannot control
Customs. We can only let you know that the TVs are on the water and waiting to clear Customs. As soon as we heard anything at all, we emailed all our customers. No one gave you or anyone else the run-a-round and we certainly do not owe you a thing.

Once again, you need to stop blaming everyone else and take some personal responsibility for your decisions. It doesn't make you a bad person. Actually it makes you a much better person. And You'll find life is sooooo.. much sweeter.. Good luck with that. Frank
 

Dear Road Trucker,
thanks -you have great service and we love our 12-Volt tv-vcr-------nice doing business with you people. thanks d,marsh--

D. Marsh
Bend, Oregon

Hi Daniel,
We love customers like you who are realistic and knowledgeable enough to recognize when an effort is being made to give you as much information on a new product delivery as possible. And thankfully we have been very fortunate that all but one appreciated our effort. The interesting thing here is we invited that one customer to cancel and they did. Now everyone who ordered a Memorex TV/DVD has one with the exception of him. We do hope he finds one somewhere else though.

Frank, I really appreciate the excellent customer service. The tracking number for this return is :1Z X68 59Y xxxxxx. I just dropped it off at my company mail room so you should see it in the system sometime today. I think I will go ahead and order another blanket without the powersupply. I did order one from your site and it appears to work properly. That way we can just use our own battery and adaptor to power both of them while we camp. thanks again,

Lynnette Vining
Monroe, Louisiana

Your welcome Lynette,
We credited your card and removed that item from the site. Frank (Editor's Note: We found the 12-Volt Blanket and Power Supply did not live up to it's advertising of 20 to 40 hours, so we took it off the website as we do with anything else that does not show promise).

Dear Road Trucker,
WOW - this is EXACTLY what I was looking for. I am not a trucker but, I was trying to find 12volt products. I had a little 12volt coffeemaker that I just flat-out wore out - and wanted to get another one. I like to go camping and have a little Honda Element that is just perfect for it - but, trying to find 12volt products is next to impossible. I plan on ordering from you in the not-too-distant future. If you've got a mailing list - PUT ME ON IT!! I want to get a coffeemaker, a cooler and maybe even that little heater you have. Have a GREAT day folks and I'm so glad I found you!

T. Alexander
Prescott Valley, Arizona

Hello Teresa,
Make sure you check out the Koolatron Coolers. We are a RoadPro rep, but I have to tell you, the Koolatron put the Cool in Coolers. Frank

Frank,
I want to thank you for your quick response to my problem. I am impressed with your customer service and will speak highly of RoadTrucker.com. I am sure I will be ordering from you again. Thank you

Michael Green
Kingsley, Michigan

Hi Michael,
Thank you for your kind comments. Again, it's always nice to be appreciated. Frank

Trust Worthy Company
I ordered a grill and a frying pan. I only received the grill at first, so I figured that I must have gotten ripped off again. After contacting RoadTrucker They Immediately shipped the Frying pan......You can trust this company....I will.....thanks

Chris Childers
Columbus, OH

Hi Chris,
No.. We don't rip anyone off. We do have a customer or 2 that remain unsatisfied, but we would like to think their expectations are unrealistic to say the least. We do care about our customers and make every effort to correct any problems. We thank you for the email giving us a chance to correct this problem and as you already know, we responded immediately. Thanks. Frank

Hi Tina. I just wanted to let you how pleased I am with my TV/VCR I bought from your store.I am glad I was out bid on a couple of used ones on E-Bay because I got this new one for about $50.00 more than the used ones were selling for!!!! A friend told me about your Web Site I ordered it on a Sat and got it on Wed!!!! Hope you guys a great success because you are GOOD PEOPLE!!!!!!!!

Eddie Orr
Porterville, CA

Hi Eddie,
Always nice to be appreciated. Thanks.. Frank (Tina's brother).

Frank, The cooler arrived this morning. Thank you for your rapid response to my questions and concerns. It is not often that you find a company that shows your kind of service. feel free to use me if you need customer references. Again, thank you for your assistnce. Remember, when driving wheels down at all times!!!

Jim Riley.
Spanaway, WA

Hi Jim,
Thank you for your kind comments. We try to give our customers what we would like when dealing with the internet. After all, it's our customers who make the BIG Difference at RoadTrucker.com.

I had never heard of your products. But after getting involved with a trucker I have learned a lot of new things. I have order 3 items from you company for him. Believe me he is eating a lot healthier. No fast food.And the discription of how his cab is smelling is something else. Thank you for your company.

Daphne
San Mateo, California

Hi Daphne,
RoadTrucker is well known throughout the Trucking industry and Koolatron builds the best Coolers anywhere. They started the 12-Volt Coolers about 25 years ago. We also handle American Chrome which we also feel makes the highest quality Chrome and Stainless Steel products on the market.  And we are always looking for high quality products needed by our Trucking and Traveling industry. Thank you too. It's people like you who have helped us grow our business to one we can be proud of.

Hello Frank, Thank You so much for your prompt response. Looks like it was shipped can't wait! My Father is OTR and this will be great Xmas gift.. Thanks again and I am so thrilled I came across the website. Will share with friends and family members.

Misty Delich
Wakefield, MI

Hi Misty,
Your welcome Misty. It's our customer's willingness to share their experience at RoadTrucker that has made RoadTrucker a leader. We very much appreciate our customers like you who recognize our commitment to excellence. Thanks Frank.

Frank, Thank you again for all your help. Your prompt
response to my return request was incredibly fast.
Your attention to detail and willingness to help your
customers is top notch as far as I'm concerned. I
would certainly buy from your company again. Keep up
the good work!

Michael Delena
Wall, NJ

Hi Mike,
Thank you. Enjoy that Free Cooler from Koolatron.

Editor Note: Mike received 2 coolers & called to let us know. Koolatron said let him keep it. Just goes to show, hoesty still pays. Thanks for setting a good example for others to follow Mike. Frank

I found a broken link at the bottom of (http://www.roadtrucker.com/12-volt-kitchen-1.htm) that should have lead me to a Koolatron freezer. Instead, it lead me to a parent directory index something or other. Later, I followed a link to Bargains and discovered that you give gifts for any errors we find. Goody goody, a goodie for me? Well, it will be for my husband, but it will be appreciated just the same. LOL

CalGal3
Washington

Hi CalGal3,
Well aren't you the best? Very good catch. Thank you. Send me your name & address & I will send you a little token of appreciation and put your email on the website... :o) Frank

Thank goodness for your website, I have been pulling my hair out for any good ideas for my husband for his birthday when I stumbled across your website and was amazed at the products that are available! I have been searching for a 12-Volt microwave, and have been told that they are almost impossible to find, so I ordered one on the spot. I can't wait to get it and am thrilled to see my husbands face when he gets it! ( Cold sandwiches are getting really old!) I am only a little disappointed in the fact that I was in a bit of a hurry when I ordered(huaband at home) and didn't see the ways to get the free gloves or 3 way 12-Volt converter until I later took time to revisit your site to scoop out any additional ideas for gifts. Would love to recieve them!!, But understand the policy of having to put them on your order at the time it is placed.

Traci Vander Haar
Edgerton, Minnesota

Hi Traci,
Hang on to that hair you pull out. There's a few of us who can use a little extra. :o)  I remember your order, but I sent it to the warehouse already. Just remind me on your next order and I'll toss em in for you. Frank

Oh! thank you! You're too good. Hugs-hugs-hugs! I have to tell you I didn't discover your web site until 2 days ago, after I had ordered a Koolatron Krusader cooler. I did a Google search to learn more about 12V coolers, and the "Technical Information on 12-Volt Coolers" on your web site was the best! Then I started looking at your products, and found more good stuff! Also, if I hadn't already bought a cooler on eBay I would've bought it from you.
 

Follow-up from Marcy: Oh wow! I've placed many on-line orders in the past 2 or 3 years, but NONE has ever arrived as quickly as yours. And I swear, that box was SMILING - or was it just my happy refection? Anyway, your company is THE BEST! Great products, fabulous people, exceptional service. THANK YOU!

Marcy Neilson
Rupert, ID

Hi Marcy,
Your just too sweet. As we said, a deal is a deal. We don't have any problem with people buying from others. We don't have a competitor mentality.  We have a Shopping Mall one. :o) Note: Marcy ordered 5 items and 1 of them was from Koolatron so we paid for 2 shipments even though Marcy was gracious enough to offer to pay for 1 of them. I Love this business. I am always meeting and talking to high quality people. Frank

Frank, Thank you so much for assistance in getting us a replacement cooler by our deadline. The new cooler arrived today. I returned the damaged one to Koolatron; Fed Ex tracking number 849754127939. Again, thank you so much for all of your help. Sincerely,
Pamela Sischo
 

Hi Pam,
I'm glad to help. Frank. Note: Pam's Cooler was damaged during shipping.

Frank. thanks for your help.. the lighted mud flap holder showed up on monday,AND ,and it was the right side, that is to say i have one for each side now. lol... thanks. next time i need something roadtrucker gets my business...

tom gilman.
 

Hi Tom,
Great.. Don't forget to send me a pic of your handiwork.. :o).

Thank you very much for the spec sheet.

The dimensions look good - has audio out - everything I was looking for. I went ahead and placed an order. Please let me know if you think the shipping may be longer than expected. (i realize it's on backorder) I also passed your site on to many folks we go camping with in our travel trailer - they were shocked I found this televison and will be visiting your site soon! When i'm in my Camper listening to MP3's and somebody asks where I got that fancy tv, they will know I got it from RoadTrucker.Com. Thanks a bunch!!

Ken K.
Hampstead, MD

Hello Ken,
Yes I sure will keep you informed of the TV delivery status. And thanks for the nice comments and especially for the reference. Our customers really are our friends and we do try to go the extra mile to help when we can. Thanks again and good luck with your education. I know you will do well. Frank (Note: Ken is talking about the spec sheet for the GPX TV/DVD/MP3 Player)

Hi Frank, I just wanted to again thank you for the top notch service you have given me. I have received the replacement refrigerator and will put it in my kid's truck when he gets home this weekend. Have a good weekend.

Roger Pieper
Oostburg, Wisconsin

Hello Roger,
Unfortunately things don't always go right and that's a part of living. I am happy we were able to make the replacement even thought the 90 day warrantee expired.  RoadPro always goes that little extra, don't they? Frank

Dear Tina and Frank, I wanted to take a moment and let you both know that Christmas morning was fabulous. My husband, Kevin, was so surprised by all the wonderful quality items he received. He is so pleased to have hot coffee, warm electric blanket and all the other useful items to make his road journey's more comfortable. You have a great website, user-friendly and chock full of great items for anyone, but especially our hard working truckers. Hats off to Road Trucker and I wish you continued success. Happy New Year.
 

Regards, Kevin and Patty Hofmann
Cedar Knolls, New Jersey

Hello Kevin and Patty,
I am in Asia now, but when I return in March, I will add your letter to out customer feedback pages. Thanks for all your kind words. Frank

p.s. Ok, April, but it's done now.. :o)

Dear Road Trucker,
First, I would like start with a "BIG THANKYOU". Believe it or not
going into the year of 2005, this was the very first time I had ever made a purchase online. I was very weary to do so but, after calling and talking to "Frank" he had explained to me exactly what I needed to do and what to look for so that I new this was a safe web-sight. So, after doing as instructed I
placed my order, and hoped for the best. (Just to make sure I did it right ,I called Frank AGAIN and he reassured me that all was ok). Sure enough today I got my package (SOONER THAN EXPECTED) and I can't wait until my husband opens it
on Christmas Day. He wont believe that I was able to find my way around the internet to get him such a great gift.  Thankyou again for making this transaction easy for me, I'm sure once my husband finds out about this wesb-site he will be looking for more great products, THANKYOU, THANKYOU, THANKYOU!

Christina H.
Havertown, Pennsylvania

Hello Christina,
It is always a pleasure to be appreciated. That's why we appreciate all our customers. It was a pleasure to help you.

Editor Note: Christina is referring to making sure you are on a secure server before giving any personal information (especially Credit card information). Always check that the address starts with HTTPS: and that the browser displays a small closed lock at the bottom. Christina also found an error in 1 of our product descriptions. See Feedback Mistakes page.

Dear Frank:
Thank you so very much for both your phone calls to me. You really put my mind at ease. I appreciate you waiving the shipping fee and look forward to seeing my husband's face on Christmas morning as he unwraps all his new truck "goodies." Thank you again. You website is awesome!! I will pass it on to my husband wherein when he has some downtime he can peruse and choose some goodies on his own. . . .
Regards,

Patty  (Name withheld until after Xmas. We wouldn't want to ruin a great surprise for someone, somewhere.. :o)

Hello Patty,
You are welcome and thank you for your kind comments. My sister and I wanted to have a website that our Trucker families could come to and feel comfortable and shop in confidence. It took a lot for work, but letters like yours really make it all worth it. Your husband will be tickled pink, He is fortunate to have such a thoughtful and caring wife. And we are fortunate to have you as a customer and friend. Frank 

(Editor note: Patty entered the wrong email and did not get a receipt for a large order, which understandably started to cause a little stress. We called her back on both the number she left with the order and the number she called to express her concern)

I was just recently married to a "trucker" who has been single all his life. Living on a shoestring, he had nothing more than the essentials for life on the road. Not sure what to buy a man who spends 90% of this life away from home, I searched on Google for Trucker products hoping to find an appropriate Christmas gift for him. I not only found a gift, I found products that he can use daily that I don't even think he knows exist. I'm so excited I had to call and taunt him about what I ordered him for Christmas. I was also worried about how he survives out there living on truckstop food. I've tried to pack him stuff from home, but if he doesn't eat it by the next day, it goes bad. That leaves him to go several weeks of nothing homecooked. 12 products later, I think that for the first time since we got married, I won't be calling him every day asking him what he's eaten and I'll feel better knowing he has some comforts of home. I'm planning on visiting your site for a new "goodie" for him each holiday! As I new "trucker's wife" I have to thank you so much for having these products available at such good prices.

Nancy Niles
Redding, CA

Hello Nancy,

     Thank you so much for your letter and kind thoughts. We have been working to build a website that our Truckers and Traveling friends can come too and order with confidence. We also try to have some free things to help out. Make sure you sign up for our Free email reminder service and check the Trucker's News feeds which are continuously updated with News about our Truckers and the Trucking industry. We will also be adding a Trucker's forum so our Highway Heroes can share Tricks-of-the-Trade for saving time and money. We appreciate you and your business here at RoadTrucker.  Frank

Editor Note: Nancy ordered 12 items from RoadTrucker.  Sorry Marla, I have a new Sweetheart. But hey!! You know how fickle us guys can be. :o)

Hi Frank;
     It was good talking with you today. I would like to thank you again for a great website. Having information available to truckers (and we retired folks!) at one website is great! You've got great products, and I'm looking forward to more 12-Volt appliances I can use in my truck and travel trailer. With all of the traveling I still do, information from truckers on road conditions, and any helpful hints are greatly appreciated. I did most of my truck driving in military convoys, and the helpfulness and courtesy shown by all of the big rig drivers really helped. A special thanks goes out to them!

Larry Fleming
Redding, CA

Hello Larry,

     It's always nice to hear your work is noticed and appreciated. We do have plans to add new products, but I wanted to get RoadTrucker's Bulletin board and chat online first so that Trucker's (and Travelers) can share some experiences and ways to save money.  With high fuel prices making it more difficult for our Truckers, I am sure they will appreciate your kind remarks. You are appreciated. Frank

Hi Tina,

     I bought a 12-Volt personal coffee pot from you and wanted to let you know that I am enjoying it very much. I also wanted to tell you I was very pleased with your site and how easy it was to navigate through it. Your customer service was very pleasant and helpful and I received my coffee pot in very quick time and I will certainly be placing future orders with you.

Marlene Dumouchelle

Middletown,Ohio

E-Mail - springem 'at' ameritech '.' net

Dear Marlene,

     Thank you for you kind comments.  My brother Frank (and CEO/President) had "Easy Navigation" as one of his main focuses when designing the web pages for me.  Hugs Tina

Dear Roadtrucker,

     Wow!!  Great prices, fast delivery and I really like the website. Not cluttered up like so many others. I also appreciate not having to deal with those annoying popup windows. Thanks for the respect. I've bookmarked your web pages. I'll be back.

Name withheld at customer's request

Dear Name withheld,

     Thank you for noticing.  We at RoadTrucker want to have a website that helps our customers, not aggravate them. :)  We will not use popup windows or banner farms or spam or automatically bookmark your browser or any of the other obnoxious techniques that many web masters use.  We will trade banners with another good trucking site after an initial evaluation, so if you know of a good one you like, send us their URL and we will add a link to our website.   Hugs Tina

Dear Roadtrucker,

     I am writing to express how pleased I was with finding your company on the internet.  So many companies out there try to cheat you but your didn't.  I purchased a 12 v mini cooler/warmer for my husband for Christmas.  I was always worried about how much time he was on the road with out some home cooking.  It was exactly what I wanted and it works GREAT!!!. I feel as though for the peace of mind I now get that the price was just right.  The customer service was also great with your company and the help they gave me with finding the right product was EXCELLENT. I assure you that i will be returning soon to purchase more great products and the best of luck with your company..

A dedicated customer, Tina B.

Dear Tina,

     Thank you.  Both my my brother & my husband have purchased the 12-Volt cooler/warmer and they are both very happy also.   Hugs Tina

Hello Tina Rowland
I just wanted to thank you again for another order - and to reply back I used "MSN" to find your site. I can not think of anything to change - my son even visits it - we are happy with the site and service and will return back again. Thank you again!
Sincerely, Marie
 

Dear Marie,

Thanks to you & your son, our web site is a success.  It's customers like you, who keep coming back, who help make a business grow.  We will continue to provide good customer service while we add more & more products to make truckers & travelers lives a little easier.   Hugs Tina

Tina,
You can remove me from your newsletter...
Don't reach for the brown paper bag yet in case you are hyperventilating....  HOLD ON , Let me explain.  I purchased a GC from your company for my brother in law, so I am not a trucker, and don't follow this profession that closely.  However, I did forward your information to my sister (just in case) because I'm sure they would appreciate the information.  I know any information that you have on finding loads would be helpful. My sister spends a lot of time working on this for Steve (her husband) Lastly, Irmi (my sister) told me that when they placed the order with the GC ~ with shipping & tax the total was little above the amount of the GC and
your company accepted the gift certificate as paid in full, that was very kind of you!  Thank you for your service to the truckers and your great customer service.  You are appreciated!
Heidi Fleming
 

Dear Heidi,

You are so kind.  Thank You.  I have removed your name as promised.  And by the way, we do not supply info on loads directly, but we did go out and find a couple of good web sites that do.  We have provided the links for our friends and customers under our "Links for Truckers" page.  I was happy to make things a little easier on your sister.  To be honest, we chose not to focus on profit, but instead decided to put our focus on building our business.  We were not sure how to handle our Gift Certificates but felt they were needed for people like you who have that special trucker friend or family member, but would not be sure what to buy them.  It is one of our biggest sellers.   Hugs Tina