Choose PayPal Checkout in the Shopping Cart. It’s Safe. It’s Free. It’s Smart!


FAQ : Electronic Logging Devices



RoadTrucker’s FAQ page for eLog/EOBR electronic logging devices helps you to understand how to use this products, gives you advantages and disadvantages, the difference of each and more. More questions? Just send us an Email.

FAQ : TND 760 | HD 100


TND 760 Personalization

  • How do I adjust the backlight on my TND 760?

    In adjusting the backlight of your device. Follow these steps:

    1. Select the SysInfo icon in the TND 760 located at the Home menu.
    2. This will bring you to the Settings tab.
    3. In the settings tab, select the OFF to completely mute the backlight
    4. Or adjust the screen's brightness using the UP and DOWN buttons.
    5. Other way, you can press down and draw you finger across the percentage box.

  • How do I mute the unit if alerts become distracting?

    In adjusting the volume of your TND 760. Follow these steps:

    1. Select the SysInfo icon in the TND 760 located at the Home menu.
    2. This will bring you to the Settings tab.
    3. Here, tap Mute or tap the Down and Up buttons to adjust.
    (Note : Each tap changes the volume by 10 percent.)
    4. You can change the volume by pressing down and drawing your finger across the percentage box.

  • How do I access fault code information on my TND 760?

    To access the fault code. Follow the steps:

    1. Select the Stats icon in the Home Menu.
    2. Tap the Fault Codes tab. This tab displays recorded fault codes for the vehicle.

    Source: Indentifies the location of the fault (e.g., engine, cab controller, etc.).
    Subsystem/Parameter: Identifies the type of fault.

  • How do I access Driver performance on my TND 760?

    To access your Driver information.Do the following:

    1. Select the Stats icon on the Home Menu.
    2. When stats open, Tap or click on the Driver Performance tab.

    This tab display the following:

    - Hard brakes – where vehicle speed is over 20MPH.
    - Miles/MPG
    - Idling percentages for Short, Mid and Long Idles.
    - Over Idle percentage- where idle is over your fleet's grace period.
    - Over RPM percentage
    - Speeding percentage

    Tap the Show more metrics button to view a pop-up with information on idle fuel, stop fuel, Total Idle and driving percentage, Engine time and motion time.

    Tap the Request metrics for month button to receive an update on driver performance. The report includes month to date information.

  • How do I access Diagnostic information for my TND 760?

    To access Diagnostic Information. Do the following:

    1. Select SysInfo icon on the Home Menu.
    2. Click the Diagnostic Tab.
    This tab contains the following related information:

    Status: Shows the current method of communication
    Health Check: Confirms function of system hardware.
    Cell: Provides status of cell connection.
    Wi-Fi: Provides status of Wi-Fi connection.
    Files: Shows files scheduled for download or upload.

    Downloads to the truck can include software updates and dispatch files.
    Transfer provides the current status of the file being transferred.
    if you are expecting a software update, you can look here to see the status of that download. The percentage shown indicates how much of the file has been received.

    JBus: Confirms connection to on-board computer.
    GPS: Captures latitude, longitude, altitude, speed, direction and provides debug information for the GPS.

TND 760 Works as Electronic Log Books ( EOBR )

  • Does the TND 760 enable real-time traffic?


    Real-time traffic is currently not supported on the IntelliRoute® application on the TND™ 760.

  • How do I send an email from the TND 760?


    Detailed instructions for sending and responding to emails from the TND™ 760 can be obtained by watching our Messaging training video.

  • Can an external email (not company related) initiate an email exchange with a TND™ 760 user?

    As long as the fleet configures the device to enable open email, and the sender is on the list of approved email addresses on the device, an outside contact can initiate an email conversation with a driver.

    To allow personal email communication on the TND™ 760, go to the Management tab on the Rand McNally Connect web portal toolbar, select System Settings, and then Driver Settings.

    Then select the Default group by clicking the magnifying glass icon and selecting Default from the drop-down menu. On the Settings tab, click Allow Driver Email, and then Save.

  • How do I show my driver logs on the TND™ 760 to a law enforcement official that pulls me over?

    When you are inspected by a law enforcement official, you can show your logs to him/her in three ways:

    1. Directly on the TND™ 760
    2. Email them
    3. Fax them

    NOTE: Before you show your logs to a law enforcement official, you must certify all logs (except for the current day's log).
    Before showing your logs to a law enforcement official, place the device in Roadside Audit mode. This will ensure the officer is only able to view logs and DOT information, and nothing else. Also, no log information can be changed by you or law enforcement while you are in Roadside Audit mode.

    To enter Roadside Audit mode go to HOS > Options > Change Mode > Roadside Audit. Once you are done with the law enforcement official, click Roadside Audit again, and then click Normal. You will then be prompted to enter your Driver ID, after which your device will be fully functioning again.

    In addition to the Roadside Audit option, you can also fax or email your logs to a law enforcement official if he/she does not want to view them directly on your TND™ 760. NOTE: Before you email or fax your logs to the law enforcement official, you must be in Roadside Audit mode.

    To fax or email your logs, select the Options tab and click Fax/Email Logs. Also note that you cannot send your logs unless you have certified all logs from the last 8 days. Be sure to enter the correct fax number or email address, as you must wait 10 minutes before sending your logs again. The law enforcement official will then receive your 8 days of log history.

  • How do I certify my DVIR entries and repairs?

    1. Select the Certify sub-tab under the DVIR tab within the HOS application on your TND™ 760.

    2. Select the Certify sub-tab under the DVIR tab within the HOS application on your TND™ 760.

    Reported by: lists Driver ID, and time and date of DVIR entry.
    Repaired by: lists Driver ID, and time and date of repair.

    3. Tap No repairs needed.
    4. Tap Repairs Made to indicate that defects have been repaired.

    NOTE: You must certify one of these options in order to certify your DVIR. Review: 5. Tap Certify to submit the DVIR.

    Reported by: lists Driver ID, and time and date of DVIR entry.
    Repaired by: lists Driver ID, and time and date of repair.

    6. Tap No repairs needed. Tap Repairs Made to indicate that defects have been repaired.

    NOTE: You must certify one of these options in order to certify your DVIR.

    Review:
    Tap Certify to submit the DVIR

  • How do I add a new Vehicle Inspection Report on the TND™ 760?

    To add new vehicle Inspection Report. Follow the steps:

    1. Select the HOS icon on the Home Menu of your TND 760.
    2. Select the DVIR tab.
    3. Tap the Add DVIR button. You can use this button to add a DVIR for the current day for any day within the last 8 day period.

    To review the entered defects of previous DVIR entries, select any entry from the last 8 days on the DVIR tab.

    The Defects tab provides a description of each defect listed for the selected DVIR. Click on any of the defect entries to view any entered remarks.

  • Does the TND™ 760 support the oil industry 12-hour, 24-hour or 34-hour resets?

    Oil Field Exceptions on both devices are scheduled for 2013 release.

  • Is the TND™ 760 compliant with Canadian DOT rules regarding electronic logs?

    Incorporating Canadian log compliance with the TND™ 760 is scheduled for 2013 release, but is not yet available.

  • If I am completing a non-driving activity, does this still count toward my total Hours of Service?



    Our system, inherent to the specification of EOBRs, automatically records any driving time (i.e. movement of the vehicle). On-duty time, off-duty and sleeper berth statuses are entered manually by the driver.

    Any other time during the driver’s day where he/she is not driving is counted as on-duty status time. According to federal HOS rules, within a 24-hour period, a driver can be on duty for 14 hours, and of these 14 hours, can be driving for 11 hours, leaving 3 hours of time to be used for instances where a driver is performing non-driving duties.

    If a driver needed to make a change to a log after the fact, he/she can change on-duty, off-duty and sleeper berth statuses (only if the fleet configures this; a fleet can also configure the system so that their drivers cannot edit any statuses once entered), but never driving status,as this is the key purpose of an EOBR device, to be a fool-proof way of capturing driving time.

    For more information and specific instructions, you can view our Hours of Service training video.

  • If I turn the TND™ 760 off and continue to drive, is that driving time recorded?

    The device cannot be turned off while the truck is on. Essentially, the Power button will not work until the vehicle is powered down.

    The TND™ 760 offers a fleet configurable Personal Conveyance option. The default Driver Setting within the Rand McNally Connect web portal disables Personal Conveyance. Enabling this feature means the in-cab device will record personal use of the vehicle without counting against your Hours of Service.

    To enable Personal Conveyance, go to the Management tab on the Rand McNally connect toolbar, click Driver Settings, and then click the Allow Personal Conveyance button.

  • How does the TND™ 760 work as an EOBR?

    The TND™ 760 automatically tracks Hours of Service and transmits the information to your account on the Rand McNally Connect web portal, a web- based command center for reporting and compliance. Rand McNally HOS is compliant with 49 CFR 395.15.

    The TND™ 760 also provides Vehicle Inspection Reporting on the device and through the Rand McNally Connect web portal. Rand McNally VIR is compliant with 49 CFR parts 396.11, and 396.13.

TND 760 Technical Details

  • My J-bus is not responding to the TND™ 760. What do I do?


    Check your connection: Make sure the truck’s ignition is on. Restart the engine. Then, restart the device.

    Restart the device: Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off, press the Power button again. This will cause the device to reset and reconnect.

    You can also try unplugging the device from your J-bus and re-plugging it while the device is powered off, or checking the Diagnostics tab under the SysInfo icon on the Home Menu of your TND™ 760.

    Also see Q & A #3 under the SysInfo/Stats section of this guide.

  • I am unable to connect to cellular modem, GPS or Wi-Fi® through my TND™ 760. How do I connect?


    Check communications: Check to see if green light to the left of the Home button on your device is on. This indicates the device has power.If so, call Rand McNally Customer Support at 1-800-641-RAND. If not, verify the cable is connected to the back of the unit properly.

    Restart the device: Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off, press the Power button again. This will cause the device to reset and reconnect.

  • I am unable to send or receive messages on my TND™ 760. What do I do?

    In order to send or receive messages on your device, you must be subscribed to either the Basic Plan or the Enterprise Plan.

    If you are subscribed to either plan, and are unable to send and receive messages:

    Check communications: Check to see if green light to the left of the Home button on your device is on. This indicates the device has power. If not, verify the cable is connected to the back of the unit properly.

    Restart the device: Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off, press the Power button again. This will cause the device to reset and reconnect.

  • I am unable to register my TND™ 760. What do I do?

    Verify your Customer #. If you have questions about your Customer #, please call Rand McNally Customer Support at 1-800-641-RAND (7263).

  • What do I do if my TND™ 760 won’t power on or loses power intermittently?

    Check your power connection: Ensure that the cable is secured to the device. Reestablish the cable connections by unplugging them, then plugging them back in. Finally, make sure the locking collar is turned. If you are still encountering an issue, please call Rand McNally Customer Support at 1-800-641-RAND (7263).

    Check Communications: Check to see if green light to the left of the Home button on your device is on. This indicates the device has power. If so, call Rand McNally Customer Support at 1-800-641-RAND. If not, verify the cable is connected to the back of the unit properly.

  • Why does my TND™ 760 have a USB port?

    The TND™ 760 has a USB port because you can plug a keyboard or a mouse into the USB port on the TND™ 760 to type messages and use the device when you're parked. Some software updates will also be manually added through the USB port.

  • Will my unit work without being plugged into my truck?

    The TND™ 760 relies solely on the connection to your vehicle for power. It must be plugged in with the provided cable in order to Power on.

  • I’m a team driver. How do I make sure both of us drivers can log in and use the same TND™ 760?

    Each driver gets their own Driver ID. When you set up your service plan, you will enter one Driver ID per Serial #.
    To set up additional drivers:

    Go to connect.randmcnally.com and log in using the account information included in the "Activation" email you received when you purchased your service plan.

    To add a driver, go to the Management tab on the Connect web portal toolbar. Click Drivers, Add Driver, input the information requested, and press Submit.

    When you log out of the device, the second driver can use his/hers unique Driver ID to log in after, which will keep both of your logs accurate and separate from one another.

  • What are the differences between a truck GPS and the TND™ 760?

    A truck GPS is a navigation device designed specifically for the professional driver, while the TND™ 760 is a complete fleet management solution that includes mobile communication, electronic logs, navigation and more. The TND™ 760 also requires a service plan.

  • What is the data plan associated with the service plan options for the TND™ 760??

    The data plans accommodate 1MB per truck per month, averaged across all devices in the fleet. For fleets with more than one device, the data plan is equal to 1 MB x # of devices. In other words, the data plan also may be averaged across all devices. Overages are $3/MB.

  • Can I get a discount if I want to purchase several TND™ 760 devices?

    If you'd like to purchase 5 or more units, you might be eligible for a discount. For more information, please call (910)-686-4281.

  • What do I do if I want to add another unit to my Rand McNally account?

    You can purchase additional units at your chosen retail location, and add these units to your account through the same online activation process you followed with your initial device.

  • What do I do if I want to change my service plan?

    To change your service plan, please call Rand McNally Customer Support at 1-800-641-RAND (7263).

  • Will the TND™ 760 connect to an older truck (like a 1992 Peterbilt)?

    Note that the 6 pin connector was not available until 1995. A 1992 Peterbilt would require a hard-wire install, but most likely would not supply RPM and speed data. The truck really needs to be 1995 or newer for the TND™ 760 to work as an EOBR on that truck.

    For older trucks that are 1995 or newer, we can provide a 6-pin J1708 cable (plug & play install) or do a hard-wire install. The TND™ 760 supports both the J1708 and J1939 protocols.

  • Can the TND™ 760 connect to a Ford F350 vehicle?

    The Ford F350 truck is a Class 3 vehicle and uses the OBD-II diagnostic connector, which is different from the Deutsch connector and the J1708/J1939 protocols the TND™ 760 supports.